It is the reason we move fast, stay focused, and care deeply about getting the details right. There are no committees, no approval chains, no side quests. You know what you are responsible for, you have the context to make good decisions, and you are trusted to see them through.
We are early enough that the work you do now will shape the company for years. In healthcare, the details are never small. We are building a team that understands that and holds itself to it every day.
Location type
Diagnose is a remote-first company. This role is open to candidates based in the Netherlands. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you'll do
Own the post-sale relationship for a portfolio of clinic and health system accounts
Drive onboarding, activation, and retention for every physician seat
Identify expansion opportunities and grow existing accounts
Track and report on NPS, retention, and expansion revenue
What we're looking for
3 or more years in customer success or account management in B2B SaaS
Experience managing healthcare or clinical customers is a strong advantage
Strong communicator with both clinical and administrative stakeholders
Proactive and organised with a large book of business
What we offer
Competitive salary and meaningful equity at Series A
Remote-first with flexible working hours
Annual team offsite and conference travel budget
Health, dental, and vision coverage
Home office setup stipend
Learning and development budget
Unlimited PTO with a minimum encouraged floor
Direct access to founders and real influence over company direction