Northgate Internal Medicine is an independent private practice based in Austin, TX. Founded by Dr. Rachel Kim, the clinic runs a lean operation where every hour of physician time counts. Like most independent practices, Northgate had no dedicated admin team to absorb the documentation burden. That fell entirely on Dr. Kim and her colleagues.
Before Diagnose, Dr. Kim was spending close to two and a half hours every evening catching up on notes after a full day of patients. She had tried dictation tools before but found them clunky and inconsistent. "I was spending more time correcting the output than I would have spent just typing the note myself," she said. "It stopped feeling like a solution."
The decision to try Diagnose came after a colleague mentioned it in passing between patients. Dr. Kim signed up for the free trial that evening and had her first note generated the following morning. "I kept waiting for something to go wrong," she said. "The note was just there. It was accurate, it was structured the way I would have written it, and I hadn't done anything."
Within the first week, Northgate's documentation time dropped by more than half. Dr. Kim stopped taking her laptop home. The clinic was able to add two additional afternoon appointments per physician without extending hours, simply because the time previously lost to charting was now available for patients.
What surprised Dr. Kim most was not the speed but the accuracy. Diagnose's internal medicine model captured terminology and clinical nuance that previous tools had flattened into generic language. "It writes the way I think," she said. "Not the way a template thinks." Today, Northgate runs entirely on Diagnose across all its physicians. Dr. Kim has since referred three colleagues at other Austin practices. For an independent clinic without the resources of a large health system, the impact has been straightforward: more patients seen, better notes, and a team that goes home on time.