Summit Family Care is a solo family medicine practice in Miami, FL, run entirely by Dr. Lena Torres. With no partners and a lean support team, every administrative hour has a direct cost on patient capacity. Dr. Torres had built her practice around being fully present with her patients, but documentation was making that harder every year.
"I was seeing 18 patients a day and charting for three hours after," she said. "At some point you start asking yourself whether the math works." Dr. Torres had looked at scribes and dictation tools but found neither fit the rhythm of a solo practice. A scribe added overhead she couldn't justify. Dictation still required her to drive the documentation herself.
Diagnose was different because it required nothing from her during the encounter. "I just see my patient," she said. "I don't press anything, I don't dictate anything. The note is there when they leave." The family medicine model handled the breadth of conditions Dr. Torres sees daily, from chronic disease management to acute care, without requiring any customisation on her end.
In the first month, Dr. Torres added four additional patient slots per day by recapturing time previously spent on notes. Her panel grew without her working longer hours. "I'm seeing more patients and I'm less tired," she said. "That combination didn't seem possible before."
For a solo practitioner, the financial impact has been direct. More patients seen means more revenue generated without adding staff or extending hours. Dr. Torres has since recommended Diagnose to every independent physician she knows. "If you are running a solo practice and you are not using this, you are leaving time and money on the table," she said.